SteelCraft Repairs handles a high volume of customer support requests on a daily basis. These include inquiries about their repair services, specific issues with repair projects, and requests for quotations. Managing these manually was proving to be a daunting task.
By implementing Deskhero, SteelCraft Repairs has automated their customer support system. The platform's advanced AI capabilities analyze the content of each new ticket and compare it with the embedded knowledge from previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI system then generates suggested replies based on the most relevant content. This has not only reduced the response time but also improved the quality of the responses, leading to increased customer satisfaction.
Deskhero's comprehensive search bar has also improved the productivity of SteelCraft's customer service team. They can now quickly find relevant information from the knowledge base or previous tickets to assist customers, leading to faster resolution times.
Moreover, the custom fields and structured data lists provided by Deskhero have enabled SteelCraft to effectively categorize and prioritize tickets. This has improved resource allocation and service delivery.
How does Deskhero's AI system improve response quality?
Deskhero's AI system analyzes the content of each new ticket and compares it with the embedded knowledge from previous tickets, knowledge base articles, uploaded files, and scraped website data. It then generates suggested replies based on the most relevant content, improving the quality of the responses.
How does Deskhero enhance the productivity of the customer service team?
Deskhero's comprehensive search bar allows the customer service team to quickly find relevant information from the knowledge base or previous tickets. This leads to faster resolution times and improved productivity.
How does Deskhero help in ticket categorization and prioritization?
Deskhero provides custom fields and structured data lists that allow users to effectively categorize and prioritize tickets. This improves resource allocation and service delivery.
* This article provides an example of how a fictive company in the Metal fabrication repair industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
