SteelCraft Ltd. had a vast amount of information spread across various resources - manuals, policies, presentations, and their website. They were looking for a way to consolidate this information and make it easily accessible to their customers.
With Deskhero, SteelCraft Ltd. was able to leverage the platform's AI capabilities to generate knowledge base articles from their existing resources. The AI uses OpenAI Embeddings from these resources to find relevant content, which is then converted into easy-to-understand articles.
This has not only made it easier for customers to find the information they need, but has also reduced the workload on the customer support team, as they no longer need to manually create these articles. The AI ensures that the articles are accurate, consistent and up-to-date, based on the latest information available.
Furthermore, the AI also enhances the search results on the helpdesk, making it easier for customers to find the relevant articles. This has resulted in a decrease in the number of tickets raised, as customers are able to find the answers to their queries themselves.
Overall, Deskhero's AI capabilities have enabled SteelCraft Ltd. to enhance their knowledge base, improve content generation and provide better support to their customers.
How does the AI generate knowledge base articles?
The AI uses OpenAI Embeddings from existing resources like manuals, policies, presentations, and the company's website to find relevant content. This content is then converted into easy-to-understand articles.
How has the AI improved the search results on the helpdesk?
The AI uses the same OpenAI Embeddings to enhance the search results on the helpdesk, making it easier for customers to find the relevant articles.
What impact has the AI had on the customer support team?
The AI has reduced the workload on the customer support team, as they no longer need to manually create knowledge base articles. It has also resulted in a decrease in the number of tickets raised, as customers are able to find the answers to their queries themselves.
* This article provides an example of how a fictive company in the Metal Fabrication industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
