Before implementing Deskhero, Platinum Plating Co. faced challenges in handling the volume of customer inquiries and complaints. The manual process was slow and inefficient, leading to delayed responses and dissatisfied customers.
Deskhero's advanced AI capabilities have revolutionized the way Platinum Plating Co. manages its customer support. The AI uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies, significantly reducing response times.
The AI also enhances search results, enabling the customer support team to quickly find relevant information. This has improved the quality of responses and led to higher customer satisfaction rates.
Additionally, Deskhero's custom fields and structured data lists have enabled Platinum Plating Co. to effectively categorize and prioritize tickets. The kanban board provides a clear overview of the ticket workflow, helping the team track progress and identify any issues promptly.
In conclusion, Deskhero's AI capabilities have significantly improved the efficiency and effectiveness of customer support at Platinum Plating Co., leading to happier customers and a more productive support team.
How does Deskhero's AI reduce response times?
Deskhero's AI uses OpenAI embeddings from various sources like previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This automation significantly reduces the time taken to respond to customer queries.
How does Deskhero improve the quality of responses?
Deskhero enhances search results using AI, enabling the support team to find the most relevant information quickly. This leads to more accurate and comprehensive responses, thereby improving the quality.
How does Deskhero help in tracking the progress of tickets?
Deskhero provides a kanban board that gives a visual representation of the ticket workflow. This allows the support team to track the progress of each ticket and identify any bottlenecks or issues promptly.
* This article provides an example of how a fictive company in the Metal Finishing and Plating Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
