SteelCraft Inc. receives a high volume of customer queries about their complex metal forging processes and products. With Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This has reduced the time spent on each ticket and increased the overall productivity of their customer support team.
The company also uses Deskhero's AI to enhance their search results. When customers search for information on their website, the AI uses OpenAI Embeddings to find the most relevant content from their knowledge base, previous tickets, and scraped website data. This has improved the customer experience by providing more accurate and helpful search results.
Additionally, SteelCraft Inc. uses Deskhero's custom fields and user groups to organize their customer support tickets. The AI capabilities of Deskhero help them to automatically categorize tickets based on their content, making it easier for the support team to prioritize and manage them.
Deskhero's REST API has also been beneficial for SteelCraft Inc. They have integrated it with their existing systems to automate the process of creating and updating tickets. This has further increased the efficiency of their customer support operations.
Overall, SteelCraft Inc. has found that Deskhero's advanced AI capabilities have greatly improved their customer support services. They are now able to provide faster and more accurate responses to customer queries, improving customer satisfaction and loyalty.
How does Deskhero's AI enhance the search results?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the company's knowledge base, previous tickets, and scraped website data. This improves the accuracy and usefulness of the search results.
How does Deskhero's AI help in managing tickets?
Deskhero's AI can automatically categorize tickets based on their content. This makes it easier for the support team to prioritize and manage the tickets.
How does SteelCraft Inc. use Deskhero's REST API?
SteelCraft Inc. has integrated Deskhero's REST API with their existing systems to automate the process of creating and updating tickets. This increases the efficiency of their customer support operations.
* This article provides an example of how a fictive company in the Metal Forging and Stamping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
