MetalMasters Corp. receives a large number of helpdesk queries about their metal forging and stamping processes. With Deskhero's AI capabilities, they can quickly generate suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This has significantly reduced the time spent on each ticket and improved the productivity of their helpdesk team.
The company also uses Deskhero's AI to enhance the search results on their website. The AI uses OpenAI Embeddings to find the most relevant content from their knowledge base, previous tickets, and scraped website data. This has improved the customer experience by providing more accurate and relevant search results.
Additionally, MetalMasters Corp. uses Deskhero's custom fields and user groups to organize their helpdesk tickets. The AI capabilities of Deskhero help them to automatically categorize tickets based on their content, making it easier for the team to manage and prioritize them.
Deskhero's REST API has also been beneficial for MetalMasters Corp. They have integrated it with their existing systems to automate the process of creating and updating tickets. This has further increased the efficiency of their helpdesk operations.
Overall, MetalMasters Corp. has found that Deskhero's advanced AI capabilities have greatly improved their helpdesk services. They are now able to provide faster and more accurate responses to helpdesk queries, which has increased customer satisfaction and loyalty.
How does Deskhero's AI improve the speed of resolving helpdesk tickets?
Deskhero's AI generates suggested replies based on previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This reduces the time spent on each ticket and improves the productivity of the helpdesk team.
How does Deskhero's AI enhance the search results on the website?
Deskhero's AI uses OpenAI Embeddings to find the most relevant content from the company's knowledge base, previous tickets, and scraped website data. This improves the accuracy and relevance of the search results.
How does MetalMasters Corp. use Deskhero's REST API?
MetalMasters Corp. has integrated Deskhero's REST API with their existing systems to automate the process of creating and updating tickets. This increases the efficiency of their helpdesk operations.
* This article provides an example of how a fictive company in the Metal Forging and Stamping industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
