IronCraft Inc. deals with a high volume of customer queries daily, ranging from product inquiries to assembly instructions. With Deskhero's AI capabilities, the company can automatically generate suggested replies based on previous tickets and knowledge base articles. This feature significantly reduces the time spent by customer service representatives on each ticket, allowing them to handle more customer queries in less time.
Deskhero's AI also enhances the search results within the platform. When a customer service representative searches for information, the AI uses OpenAI Embeddings to find the most relevant content from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data. This feature ensures that the representative has the most accurate and relevant information to address customer queries.
The AI capabilities of Deskhero also extend to the creation of knowledge base articles. The platform can generate articles from Word, PowerPoint, PDF files, and even scrape data from websites. This feature allows IronCraft to quickly populate its knowledge base with useful information, reducing the time spent on manual data entry.
Additionally, IronCraft uses Deskhero's custom fields and user groups features to categorize tickets and assign them to the appropriate teams. This feature, combined with the AI-powered ticket management, ensures that each ticket is handled by the most suitable team member, further improving the efficiency of their customer support operations.
Overall, Deskhero's advanced AI capabilities have transformed IronCraft's customer support operations, making them more efficient and effective. The company has seen a significant reduction in response times and an improvement in customer satisfaction since implementing Deskhero.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is conducted within Deskhero, the AI uses OpenAI Embeddings to find the most relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the most accurate and relevant information is presented.
Can Deskhero's AI generate knowledge base articles from any type of file?
Yes, Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and it can also scrape data from websites.
* This article provides an example of how a fictive company in the Metal Furniture Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
