SteelArt Ltd. receives numerous customer queries every day, which can be challenging to manage effectively. With Deskhero's advanced AI capabilities, the company can automatically categorize tickets based on their content and assign them to the appropriate teams. This feature has significantly reduced the time spent on ticket triage, allowing customer service representatives to focus on resolving customer queries.
The AI-powered ticket management system also generates suggested replies based on previous tickets and knowledge base articles. This feature not only speeds up the response time but also ensures that customers receive consistent and accurate information.
Deskhero's AI also enhances the search functionality within the platform. When a customer service representative searches for information to resolve a ticket, the AI uses OpenAI Embeddings to find the most relevant content from various sources. This feature ensures that the representative has the most accurate and up-to-date information to address customer queries.
Furthermore, SteelArt uses Deskhero's custom fields and user groups features to streamline their customer support operations. The custom fields allow the company to capture specific information about each ticket, while the user groups ensure that tickets are assigned to the right team members.
Overall, Deskhero's AI capabilities have significantly improved the efficiency of SteelArt's ticket management system. The company has seen a noticeable reduction in ticket resolution times and an improvement in customer satisfaction since implementing Deskhero.
How does Deskhero's AI categorize tickets?
Deskhero's AI uses OpenAI Embeddings from the content of the tickets to categorize them and assign them to the appropriate teams. This process is automatic and significantly reduces the time spent on ticket triage.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
When a search is conducted within Deskhero, the AI uses OpenAI Embeddings to find the most relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the most accurate and relevant information is presented.
* This article provides an example of how a fictive company in the Metal Furniture Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
