MetalMakers Corp. maintains a comprehensive knowledge base to address common customer queries. With Deskhero's AI capabilities, the company can automatically generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This feature has significantly reduced the time spent on manual data entry, allowing the company to keep their knowledge base updated with minimal effort.
The AI-powered knowledge base management system also enhances the search functionality within the platform. When a customer service representative searches for information, the AI uses OpenAI Embeddings to find the most relevant content from various sources. This feature ensures that the representative has the most accurate and up-to-date information to address customer queries.
Furthermore, the AI capabilities of Deskhero extend to ticket management. The platform can automatically generate suggested replies based on previous tickets and knowledge base articles. This feature not only speeds up the response time but also ensures that customers receive consistent and accurate information.
MetalMakers also uses Deskhero's custom fields and user groups features to streamline their customer support operations. The custom fields allow the company to capture specific information about each ticket, while the user groups ensure that tickets are assigned to the right team members.
Overall, Deskhero's advanced AI capabilities have significantly improved the efficiency of MetalMakers' knowledge base management. The company has seen a noticeable improvement in the quality of their knowledge base and an increase in customer satisfaction since implementing Deskhero.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and it can also scrape data from websites. This feature significantly reduces the time spent on manual data entry.
How does Deskhero's AI enhance search results?
When a search is conducted within Deskhero, the AI uses OpenAI Embeddings to find the most relevant content from various sources, including previous tickets, knowledge base articles, uploaded files, and scraped website data. This ensures that the most accurate and relevant information is presented.
How does Deskhero's AI generate suggested replies?
Deskhero's AI uses OpenAI Embeddings from previous tickets and knowledge base articles to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
* This article provides an example of how a fictive company in the Metal Furniture Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
