IronClad Trading Co. communicates with customers via email, and managing these communications manually was proving to be inefficient. With Deskhero, they were able to automate this process and improve their response times.
Deskhero's AI capabilities play a crucial role in this process. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has improved the efficiency of the support team and reduced the time taken to resolve customer queries.
The custom email domains feature of Deskhero allows IronClad Trading Co. to maintain their brand identity in their communications. The REST API enables them to integrate Deskhero with their existing systems, making the transition seamless.
Overall, Deskhero's AI capabilities have helped IronClad Trading Co. improve their customer communication, making it more efficient and effective.
How does Deskhero's AI generate suggested replies for emails?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then processed by OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results in emails?
Deskhero's AI uses the same OpenAI Embeddings to enhance search results in emails, making it easier for the support team to find relevant information quickly.
Can Deskhero integrate with existing systems?
Yes, Deskhero's REST API enables it to integrate with existing systems, making the transition seamless.
* This article provides an example of how a fictive company in the Metal and mineral waste and scrap trade industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
