ScrapMaster Ltd. has a vast knowledge base consisting of trade policies, manuals, presentations, and other relevant documents. Managing this knowledge base manually was proving to be a challenge. With Deskhero, they were able to automate this process and make their knowledge base more accessible.
Deskhero's AI capabilities play a crucial role in this process. The AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This has significantly reduced the time and effort required to update the knowledge base.
The AI also enhances search results, making it easier for the support team to find relevant information quickly. This has improved the efficiency of the support team and reduced the time taken to resolve customer queries.
The structured data lists and user groups features of Deskhero allow ScrapMaster Ltd. to organize their knowledge base and control access based on user roles. This has improved the security and usability of their knowledge base.
Overall, Deskhero's AI capabilities have helped ScrapMaster Ltd. manage their knowledge base effectively, making it a valuable resource for their support team.
How does Deskhero's AI generate knowledge base articles?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from websites. This automates the process of updating the knowledge base.
How does Deskhero's AI enhance search results in the knowledge base?
Deskhero's AI uses OpenAI Embeddings to enhance search results in the knowledge base, making it easier for the support team to find relevant information quickly.
Can Deskhero control access to the knowledge base based on user roles?
Yes, Deskhero's user groups feature allows you to control access to the knowledge base based on user roles.
* This article provides an example of how a fictive company in the Metal and mineral waste and scrap trade industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
