AlloyExtract Inc. receives a multitude of customer queries about their extraction processes, environmental impact, and product details. Managing these queries efficiently was a challenge before they adopted Deskhero. The platform's structured data lists and custom fields have helped them categorize and manage customer queries more effectively.
Deskhero's advanced AI capabilities have been a game-changer for AlloyExtract. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This has drastically reduced the time taken to find pertinent information and reply to customer queries.
The AI also generates suggested replies using OpenAI's ChatGPT, ensuring that AlloyExtract's customer responses are consistent and of high quality. This has resulted in increased customer satisfaction and fewer repeat queries.
Additionally, the AI-enhanced search results have made it easier for AlloyExtract's helpdesk team to find relevant information quickly. This has expedited the resolution of customer queries and increased the efficiency of their helpdesk services.
Lastly, the website scraping feature has allowed AlloyExtract to keep their knowledge base current with the latest information from their website. This ensures that their helpdesk team always has the most recent and relevant information.
How has Deskhero improved AlloyExtract's helpdesk services?
Deskhero's advanced AI capabilities have enabled AlloyExtract to provide faster and more accurate responses to customer queries, thereby improving their helpdesk services.
How does AlloyExtract ensure the quality of their customer responses?
Deskhero's AI generates suggested replies using OpenAI's ChatGPT, ensuring that AlloyExtract's customer responses are consistent and of high quality.
How does AlloyExtract keep their knowledge base current?
AlloyExtract uses Deskhero's website scraping feature to keep their knowledge base current with the latest information from their website.
* This article provides an example of how a fictive company in the Metal ore mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
