MetalMind Corporation deals with a large volume of customer queries about their mining techniques, sustainability practices, and product offerings. Before implementing Deskhero, managing these queries was a daunting task. However, the platform's user groups and custom email domains have helped them streamline and manage customer queries more effectively.
Deskhero's advanced AI capabilities have revolutionized MetalMind's customer support services. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals to find relevant content. This has significantly reduced the time required to find relevant information and respond to customer queries.
The AI also generates suggested replies using OpenAI's ChatGPT, ensuring that MetalMind's customer responses are consistent and of high quality. This has led to increased customer satisfaction and a decrease in repeat queries.
Moreover, the AI-enhanced search results have made it easier for MetalMind's support team to find relevant information quickly. This has expedited the resolution of customer queries and increased the efficiency of their customer support services.
Finally, the website scraping feature has allowed MetalMind to keep their knowledge base updated with the latest information from their website. This ensures that their support team always has the most recent and relevant information.
How has Deskhero improved the efficiency of MetalMind's customer support services?
Deskhero's advanced AI capabilities have significantly reduced the time required to find relevant information and respond to customer queries, thereby improving the efficiency of MetalMind's customer support services.
How does MetalMind ensure the quality of their customer responses?
Deskhero's AI generates suggested replies using OpenAI's ChatGPT, ensuring that MetalMind's customer responses are consistent and of high quality.
How does MetalMind keep their knowledge base updated?
MetalMind uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information from their website.
* This article provides an example of how a fictive company in the Metal ore mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
