IronCore Mining receives numerous customer queries daily about their mining operations, safety measures, and product specifications. Managing these queries was a challenge until they implemented Deskhero. The platform's ticket management system and kanban board helped them organize and prioritize tickets effectively.
With Deskhero's advanced AI capabilities, IronCore's customer support team can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies, manuals, and presentations. This has significantly reduced the time taken to find relevant information and respond to customer queries.
Deskhero's AI also generates suggested replies using OpenAI's ChatGPT, which has improved the consistency and quality of IronCore's customer responses. This has led to increased customer satisfaction and a reduction in repeat queries.
Furthermore, the AI-enhanced search results have made it easier for IronCore's support team to find relevant information quickly. This has reduced the time taken to resolve customer queries and increased the efficiency of their customer support team.
Finally, the website scraping feature has allowed IronCore to keep their knowledge base up-to-date with the latest information from their website. This has ensured that their support team always has the most current information at their fingertips.
How has Deskhero improved the efficiency of IronCore's customer support team?
Deskhero's advanced AI capabilities have reduced the time taken to find relevant information and respond to customer queries. This has increased the efficiency of IronCore's customer support team.
How has Deskhero improved the quality of IronCore's customer responses?
Deskhero's AI generates suggested replies using OpenAI's ChatGPT, which has improved the consistency and quality of IronCore's customer responses.
How does IronCore keep their knowledge base up-to-date?
IronCore uses Deskhero's website scraping feature to keep their knowledge base up-to-date with the latest information from their website.
* This article provides an example of how a fictive company in the Metal ore mining industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
