AlloyContainers Inc. deals with a high volume of customer queries every day, spanning from product-related questions to technical support. By utilizing Deskhero's ticket management feature, these requests are efficiently organized. Deskhero's advanced AI capabilities analyze each ticket's content using OpenAI Embeddings and suggest appropriate responses based on previous tickets, knowledge base articles, uploaded files, and scraped website data.
The AI-powered search bar in Deskhero allows AlloyContainers Inc. to swiftly locate pertinent information across their extensive database of customer interactions, knowledge base articles, and uploaded files. This feature considerably cuts down the time support agents spend searching for information, enabling them to concentrate more on resolving customer issues.
Deskhero's AI capabilities also augment the company's knowledge base. The AI can create new articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This feature ensures the knowledge base is consistently updated with the most recent information, equipping support agents with the resources they need to assist customers effectively.
Moreover, AlloyContainers Inc. employs Deskhero's custom fields and user groups features to categorize tickets and allocate them to the suitable teams. This process is made more efficient by the AI's ability to examine the content of tickets and suggest the most relevant team or individual to handle the request.
In conclusion, the integration of Deskhero and its advanced AI capabilities has significantly enhanced the efficiency of AlloyContainers Inc.'s customer service operations, leading to increased customer satisfaction rates.
How does Deskhero's AI suggest responses to tickets?
Deskhero's AI uses OpenAI Embeddings to analyze the content of tickets. It considers previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This content is then used to generate suggested replies.
How does the AI-powered search bar in Deskhero enhance efficiency?
The AI-powered search bar in Deskhero uses OpenAI Embeddings to analyze the search query and find the most relevant information across the platform's database. This includes tickets, knowledge base articles, and uploaded files. This feature significantly reduces the time spent by support agents on finding information.
How does Deskhero's AI update the knowledge base?
Deskhero's AI can generate new knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This ensures that the knowledge base is always updated with the latest information.
* This article provides an example of how a fictive company in the Metal Product Packaging industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
