AlloySolutions Ltd. has an extensive knowledge base consisting of articles, manuals, and policies in various formats such as Word, PowerPoint, and PDF. Previously, accessing relevant information from this vast resource was a challenge. However, with Deskhero's advanced AI capabilities, the company can now easily find and utilize the relevant content.
Deskhero's AI leverages OpenAI Embeddings from the knowledge base and other resources to enhance search results. This feature has made AlloySolution's knowledge base more accessible and useful, improving the efficiency of their customer support team.
Additionally, Deskhero's AI generates suggested replies for customer queries by analyzing the knowledge base and previous tickets. This feature has significantly reduced the response time and improved the quality of responses, leading to higher customer satisfaction.
AlloySolutions also uses Deskhero's website scraping feature to keep their knowledge base updated with the latest information. The scraped data is used by the AI to enhance search results and generate suggested replies.
Finally, AlloySolutions uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have thus transformed AlloySolution's knowledge base management, making it more efficient and effective.
How has Deskhero's AI improved AlloySolution's knowledge base management?
Deskhero's AI has made AlloySolution's knowledge base more accessible and useful by enhancing search results and generating suggested replies for customer queries. It also uses scraped website data to keep the knowledge base updated.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from the knowledge base, previous tickets, and scraped website data to find relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Metal Treatment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
