MetalMasters Corp. receives a large number of customer support tickets daily. Managing these tickets was a challenge until they started using Deskhero. The platform's advanced AI capabilities have significantly improved their ticket management process.
Deskhero's AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to enhance the search function. This feature has made it easier for MetalMasters' customer support team to find relevant information, reducing the time spent on each ticket.
Additionally, Deskhero's AI generates suggested replies for customer queries by analyzing previous tickets and other resources. This feature has not only reduced the response time but also improved the quality of responses, leading to higher customer satisfaction.
MetalMasters also uses Deskhero's kanban board feature to visualize their ticket management process. This feature, combined with the AI capabilities, has made their ticket management process more efficient and effective.
Finally, MetalMasters uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have thus transformed MetalMasters' ticket management process, making it more efficient and effective.
How has Deskhero's AI improved MetalMasters' ticket management process?
Deskhero's AI has improved MetalMasters' ticket management process by enhancing the search function and generating suggested replies for customer queries. It has also made it easier to visualize the process using the kanban board feature.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Metal Treatment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
