SteelCraft Inc. has a vast knowledge base of articles, manuals, and policies, which were previously underutilized due to the difficulty in manually searching and finding relevant content. With Deskhero's advanced AI capabilities, the company can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and efficiently.
The AI-powered comprehensive search bar has significantly improved the efficiency of SteelCraft's customer support team. The team can now find relevant information faster, reducing the time spent on each ticket and increasing customer satisfaction.
Deskhero's AI capabilities also generate suggested replies for customer queries by analyzing previous tickets and knowledge base articles. This feature has not only reduced the response time but also improved the quality of responses, as they are based on the company's accumulated knowledge and expertise.
Furthermore, SteelCraft uses Deskhero's REST API to integrate the platform with their existing systems, creating a seamless workflow. The AI capabilities of Deskhero have thus transformed SteelCraft's customer support operations, making them more efficient and effective.
Finally, the custom fields and user groups features of Deskhero have allowed SteelCraft to categorize their customers and tickets better, leading to more personalized and targeted customer service.
How has Deskhero's AI capabilities improved SteelCraft's customer service?
Deskhero's AI capabilities have streamlined SteelCraft's customer service by improving the efficiency of their search function, generating suggested replies for customer queries, and enabling better categorization of customers and tickets.
How does Deskhero's AI generate suggested replies?
Deskhero's AI generates suggested replies by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content.
Can Deskhero be integrated with existing systems?
Yes, Deskhero provides a REST API that allows it to be integrated with existing systems, creating a seamless workflow.
* This article provides an example of how a fictive company in the Metal Treatment industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
