Greenwood Middle School is a bustling institution with a large student body, staff, and parent community. The school administration often receives numerous inquiries, requests, and complaints on a daily basis. Managing these effectively was a challenge until they implemented Deskhero.
With Deskhero, Greenwood Middle School can now categorize and manage tickets efficiently. The AI-powered platform uses OpenAI embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content. This information is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time spent on each ticket.
The school also utilizes Deskhero's custom fields and user groups features to organize tickets based on the type of inquiry and the user group (students, parents, or staff). This allows for a more targeted approach in addressing concerns and ensures that the right team handles the right issue.
Deskhero's AI capabilities also enhance the school's knowledge base. The system automatically generates articles from Word, PowerPoint, PDF files, and even scraped website data, making it a comprehensive resource for common queries. This reduces the number of repetitive inquiries, freeing up the support team to focus on more complex issues.
Overall, Greenwood Middle School has seen a significant improvement in their customer support service since implementing Deskhero. The platform's advanced AI capabilities have not only streamlined operations but also improved response times and customer satisfaction.
How does Deskhero's AI capabilities improve ticket management?
Deskhero uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to find relevant content. This information is used to generate suggested replies, reducing the time spent on each ticket.
How does Deskhero help in organizing tickets?
Deskhero allows you to use custom fields and user groups to categorize and manage tickets efficiently. This ensures that the right team handles the right issue.
How does Deskhero enhance the school's knowledge base?
Deskhero's system automatically generates knowledge base articles from various file formats and scraped website data. This makes it a comprehensive resource for common queries, reducing the number of repetitive inquiries.
* This article provides an example of how a fictive company in the Middle Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
