Hilltop Middle School, with its diverse community of students, parents, and staff, faced challenges in managing their helpdesk services. The volume of inquiries and requests was overwhelming, leading to delays and inefficiencies. Implementing Deskhero transformed their helpdesk operations.
Deskhero's advanced AI capabilities have been instrumental in streamlining Hilltop's ticket management. The platform uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This not only speeds up response times but also ensures consistency and accuracy in responses.
The school also uses Deskhero's custom email domains and user groups features to better organize and manage inquiries. This has resulted in more efficient communication and faster resolution of issues.
Additionally, Hilltop leverages Deskhero's AI-powered search bar and knowledge base features. The AI-enhanced search bar provides quick and accurate results, while the knowledge base, populated with articles generated from various file formats and scraped website data, serves as a comprehensive resource for common inquiries.
Since implementing Deskhero, Hilltop Middle School has seen a marked improvement in their helpdesk services. The platform's AI capabilities have not only increased efficiency but also improved customer satisfaction by ensuring timely and accurate responses.
How does Deskhero's AI capabilities enhance ticket management?
Deskhero uses OpenAI embeddings from previous tickets and other resources to generate suggested replies. This speeds up response times and ensures consistency and accuracy in responses.
How does Deskhero improve communication?
Deskhero's custom email domains and user groups features allow for better organization and management of inquiries. This leads to more efficient communication and faster resolution of issues.
How does Deskhero's AI-powered search bar work?
Deskhero's AI-enhanced search bar uses OpenAI embeddings to provide quick and accurate results, making it easier to find relevant information.
* This article provides an example of how a fictive company in the Middle Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
