Riverside Middle School, a large educational institution, struggled with managing their customer support services due to the high volume of inquiries and requests. The implementation of Deskhero revolutionized their customer support operations.
Deskhero's advanced AI capabilities have greatly improved Riverside's ticket management. The platform uses OpenAI embeddings from previous tickets, knowledge base articles, and other resources to generate suggested replies. This has significantly reduced response times and ensured consistent, accurate responses.
Riverside also utilizes Deskhero's custom fields and user groups features to better categorize and manage tickets. This has led to a more efficient allocation of resources and faster resolution of issues.
Furthermore, Riverside leverages Deskhero's AI-powered knowledge base and search bar. The knowledge base, populated with articles generated from various file formats and scraped website data, serves as a comprehensive resource for common inquiries. The AI-enhanced search bar provides quick and accurate results, further improving the customer support experience.
Since implementing Deskhero, Riverside Middle School has seen a significant improvement in their customer support services. The platform's AI capabilities have not only increased efficiency but also enhanced customer satisfaction by ensuring timely and accurate responses.
How does Deskhero's AI capabilities improve ticket management?
Deskhero uses OpenAI embeddings from previous tickets and other resources to generate suggested replies. This reduces response times and ensures consistent, accurate responses.
How does Deskhero help in categorizing tickets?
Deskhero's custom fields and user groups features allow for better categorization and management of tickets. This leads to a more efficient allocation of resources and faster resolution of issues.
How does Deskhero's AI-powered knowledge base work?
Deskhero's AI-powered knowledge base uses articles generated from various file formats and scraped website data to serve as a comprehensive resource for common inquiries.
* This article provides an example of how a fictive company in the Middle Schools industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
