ShieldTech Defense receives numerous technical queries and support requests related to their complex defense equipment. Using Deskhero's ticket management feature, these requests are efficiently organized and prioritized, ensuring timely response and resolution.
The AI capabilities of Deskhero further enhance this process by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like equipment manuals and policies. This allows the system to suggest relevant content and potential solutions to the support team, reducing the time spent on research and problem-solving.
Deskhero's AI also improves the search functionality, making it easier for the support team to find relevant information from the vast amount of data available. This includes data scraped from ShieldTech's website, which is automatically incorporated into the knowledge base.
Additionally, the AI generates suggested replies for the support team, based on the context of the query and the available information. This not only speeds up the response time but also ensures consistency and accuracy in the support provided.
Overall, the use of Deskhero's advanced AI capabilities has significantly improved the efficiency and effectiveness of ShieldTech's customer support, leading to higher customer satisfaction and loyalty.
How does Deskhero prioritize support requests?
Deskhero uses its ticket management feature to organize and prioritize support requests. The AI capabilities can further enhance this process by suggesting relevant content and potential solutions, reducing the time spent on problem-solving.
How does Deskhero's AI improve the search functionality?
Deskhero's AI leverages OpenAI Embeddings from various sources to enhance the search results. It makes it easier for the support team to find relevant information from the vast amount of data available, including data scraped from the company's website.
How does Deskhero ensure accuracy in the support provided?
Deskhero's AI generates suggested replies for the support team based on the context of the query and the available information. This ensures consistency and accuracy in the support provided.
* This article provides an example of how a fictive company in the Military and Defense Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
