AeroGuard Security deals with a wide range of queries and support requests from their customers worldwide. With Deskhero's structured data lists and custom fields, these requests are effectively categorized and managed, ensuring a smooth and efficient support process.
The AI capabilities of Deskhero play a crucial role in this process. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like product manuals and security guidelines, the AI can suggest relevant content and potential solutions to the support team.
Deskhero's AI also enhances the search functionality, making it easier for the support team to find the necessary information from the extensive data available. This includes data scraped from AeroGuard's website, which is automatically integrated into the knowledge base.
Furthermore, the AI generates suggested replies for the support team, based on the context of the query and the available information. This not only accelerates the response time but also ensures that the support provided is accurate and consistent.
By utilizing Deskhero's advanced AI capabilities, AeroGuard has been able to significantly improve the efficiency and quality of their helpdesk services, leading to increased customer satisfaction and retention.
How does Deskhero manage a wide range of support requests?
Deskhero uses structured data lists and custom fields to effectively categorize and manage support requests. The AI capabilities further enhance this process by suggesting relevant content and potential solutions.
How does Deskhero's AI enhance the search functionality?
Deskhero's AI leverages OpenAI Embeddings from various sources to enhance the search results. It makes it easier for the support team to find the necessary information from the extensive data available, including data scraped from the company's website.
How does Deskhero ensure the accuracy of the support provided?
Deskhero's AI generates suggested replies for the support team based on the context of the query and the available information. This ensures that the support provided is accurate and consistent.
* This article provides an example of how a fictive company in the Military and Defense Services industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
