Battlefield Motors has a large customer base that frequently requires assistance with technical issues, maintenance procedures, and product information. The company was struggling to handle the volume of inquiries and provide timely responses. They turned to Deskhero and its advanced AI capabilities to improve their helpdesk services.
Deskhero enabled Battlefield Motors to build a comprehensive knowledge base, including articles generated from Word, PowerPoint, and PDF files. The AI capabilities of Deskhero analyze this knowledge base, previous tickets, and other uploaded files like policies and manuals using OpenAI embeddings. This analysis allows the AI to suggest relevant content and generate suggested replies, greatly improving the speed and quality of responses to customer inquiries.
Deskhero's website scraping feature has been particularly useful for Battlefield Motors. It allows the company to automatically update their knowledge base with the latest information from their website, ensuring that the helpdesk team always has the most current information at their fingertips.
The AI-powered advanced search bar has also been a game-changer for Battlefield Motors. It uses OpenAI embeddings to provide more relevant search results, making it easier for the helpdesk team to find the information they need to assist customers.
Since implementing Deskhero and its advanced AI capabilities, Battlefield Motors has seen a significant improvement in the efficiency and quality of their helpdesk services.
How does Deskhero's AI improve the quality of responses?
Deskhero's AI uses OpenAI embeddings to analyze the knowledge base, previous tickets, and other uploaded files. This analysis allows the AI to suggest relevant content and generate suggested replies, greatly improving the speed and quality of responses to customer inquiries.
How does Deskhero ensure the helpdesk team has the most current information?
Deskhero's website scraping feature automatically updates the knowledge base with the latest information from your website, ensuring that the helpdesk team always has the most current information at their fingertips.
How does Deskhero's AI enhance the search function for the helpdesk team?
The AI-powered advanced search bar uses OpenAI embeddings to provide more relevant search results, making it easier for the helpdesk team to find the information they need to assist customers.
* This article provides an example of how a fictive company in the Military Vehicle Manufacturing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
