Milk Masters was struggling with handling the growing number of customer inquiries about their milk collection and processing techniques. They decided to implement Deskhero's AI-powered helpdesk platform to tackle this issue.
Deskhero's AI capabilities have been crucial in efficiently managing and sorting the high volume of customer tickets. By using OpenAI embeddings from previous tickets and knowledge base articles, the AI system suggests appropriate responses, drastically cutting down the response time.
Milk Masters also takes advantage of Deskhero's custom fields and user groups to effectively organize their customer queries. The kanban board feature offers a visual representation of the ticket statuses, facilitating effective management of the support workflow.
Deskhero's knowledge base feature has been extremely beneficial for Milk Masters. The AI system creates articles from uploaded files such as policies, manuals, and presentations, offering a comprehensive resource for both customers and support agents.
Lastly, the advanced search bar, powered by AI, improves the search results by leveraging the structured data lists, scraped website data, and REST API. This has enhanced the overall customer experience by providing precise and rapid information.
How does Deskhero's AI system handle customer tickets at Milk Masters?
Deskhero's AI system uses OpenAI embeddings from previous tickets and knowledge base articles to suggest appropriate responses, drastically cutting down the response time.
What is the role of the knowledge base feature in Deskhero at Milk Masters?
Deskhero's AI system creates knowledge base articles from uploaded files such as policies, manuals, and presentations, offering a comprehensive resource for both customers and support agents.
How does the advanced search bar in Deskhero improve search results at Milk Masters?
The advanced search bar, powered by AI, improves the search results by leveraging the structured data lists, scraped website data, and REST API. This provides precise and rapid information to the customers.
* This article provides an example of how a fictive company in the Milk Collection and Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
