Dairy Delight has been facing challenges in managing the increasing volume of customer inquiries regarding their milk collection and processing methods. To address this, they turned to Deskhero's AI-powered helpdesk platform.
Deskhero's AI capabilities have been instrumental in managing and categorizing the influx of customer tickets. The AI system uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
Moreover, Dairy Delight uses Deskhero's custom fields and user groups to organize their customer queries effectively. The kanban board feature provides a visual overview of the ticket statuses, enabling efficient management of the support workflow.
The knowledge base feature of Deskhero has been particularly beneficial for Dairy Delight. The AI system generates articles from uploaded files like policies, manuals, and presentations, providing a comprehensive resource for both customers and support agents.
Finally, the advanced search bar, powered by AI, enhances the search results by leveraging the structured data lists, scraped website data, and REST API. This has improved the overall customer experience by providing accurate and quick information.
How does Deskhero's AI system manage customer tickets?
Deskhero's AI system uses OpenAI embeddings from previous tickets and knowledge base articles to suggest relevant replies, significantly reducing the response time.
How does the knowledge base feature work in Deskhero?
The AI system in Deskhero generates knowledge base articles from uploaded files like policies, manuals, and presentations, providing a comprehensive resource for both customers and support agents.
How does the advanced search bar in Deskhero enhance search results?
The advanced search bar, powered by AI, enhances the search results by leveraging the structured data lists, scraped website data, and REST API. This provides accurate and quick information to the customers.
* This article provides an example of how a fictive company in the Milk Collection and Processing industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
