CoolCow Storage receives a large number of customer queries and complaints daily. Managing these tickets was a challenge before implementing Deskhero. With Deskhero's ticket management feature and user groups, they have been able to categorize and assign tickets effectively.
The AI capabilities of Deskhero have further enhanced the ticket management process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This has reduced the time taken to respond to tickets and improved the accuracy of responses.
The AI in Deskhero learns from past interactions and continuously improves its suggestions. This has led to more accurate responses and more satisfied customers. The support team can now focus on complex issues, while the AI handles the routine queries.
Deskhero's comprehensive search bar powered by AI has also been instrumental in improving the ticket management process. The support team can now find relevant information quickly and accurately, making it easier to resolve issues.
Overall, Deskhero has significantly improved the ticket management process at CoolCow Storage. The advanced AI capabilities have made the process more efficient and effective, leading to happier customers and a more productive support team.
How has Deskhero improved the ticket management process at CoolCow Storage?
Deskhero's ticket management feature and user groups have helped categorize and assign tickets effectively. The AI capabilities have further enhanced the process by generating suggested replies, reducing the response time, and improving the accuracy of responses.
How does the AI in Deskhero generate suggested replies?
The AI in Deskhero uses OpenAI Embeddings from various sources to find relevant content and generate suggested replies. It learns from past interactions and continuously improves its suggestions.
How has the comprehensive search bar in Deskhero improved the ticket management process at CoolCow Storage?
The comprehensive search bar in Deskhero, powered by AI, helps the support team find relevant information quickly and accurately. This has made it easier to resolve issues and improved the ticket management process.
* This article provides an example of how a fictive company in the Milk Processing, Storage & Transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
