Before implementing Deskhero, MilkyWay Logistics faced challenges in managing their customer queries and complaints. The volume of tickets was overwhelming, and the response time was slow. With Deskhero's ticket management and user groups features, they were able to categorize and assign tickets effectively, reducing the response time.
Deskhero's advanced AI capabilities have been instrumental in improving the quality of customer support. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data to find relevant content. This content is then sent through OpenAIs ChatGPT to generate suggested replies.
The AI-powered suggested replies have not only reduced the time taken to respond to tickets but also improved the accuracy of responses. The AI learns from past interactions and continuously improves its suggestions, leading to more satisfied customers.
Additionally, the comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. They can now respond to complex queries more effectively by pulling information from various sources like knowledge base articles, previous tickets, and uploaded files.
Overall, Deskhero has transformed the customer support service at MilkyWay Logistics. The advanced AI capabilities have made the process more efficient and effective, leading to happier customers and a more productive support team.
How has Deskhero improved the response time of customer support at MilkyWay Logistics?
Deskhero's ticket management and user groups features have helped categorize and assign tickets effectively, reducing the response time. Additionally, the AI-powered suggested replies and comprehensive search bar have made it quicker to respond to customer queries.
How does the AI in Deskhero improve the accuracy of responses?
The AI in Deskhero leverages OpenAI Embeddings from various sources to find relevant content and generate suggested replies. It learns from past interactions and continuously improves its suggestions, leading to more accurate responses.
How does the comprehensive search bar in Deskhero work?
The comprehensive search bar in Deskhero is powered by AI. It pulls information from various sources like knowledge base articles, previous tickets, and uploaded files to provide relevant results quickly.
* This article provides an example of how a fictive company in the Milk Processing, Storage & Transportation industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
