MiniGolf Magic receives a large volume of customer inquiries daily. They use Deskhero's ticket management system to handle these inquiries efficiently. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket.
The company also uses Deskhero's website scraping feature to keep their knowledge base updated. The AI capabilities of Deskhero analyze the scraped data and generate articles for the knowledge base. This has made it easier for the support team to find the information they need and provide accurate responses.
Deskhero's custom email domains and user groups features allow MiniGolf Magic to organize their customer support team effectively. They can assign tickets to specific groups based on the nature of the inquiry, ensuring that the right team handles each ticket.
MiniGolf Magic also uses Deskhero's REST API to integrate the platform with their existing systems. This has streamlined their workflow and made it easier to manage customer support.
Overall, Deskhero has helped MiniGolf Magic improve their customer support efficiency and customer satisfaction.
How does Deskhero's AI suggest replies to tickets?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This helps reduce the time spent crafting responses.
How does Deskhero use website scraping to update the knowledge base?
Deskhero's AI analyzes the data scraped from websites and generates articles for the knowledge base. This keeps the knowledge base updated with the latest information.
How does Deskhero's REST API help MiniGolf Magic?
Deskhero's REST API allows MiniGolf Magic to integrate the platform with their existing systems. This streamlines their workflow and makes it easier to manage customer support.
* This article provides an example of how a fictive company in the Miniature Golf Courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
