Hole-in-One Haven receives numerous customer inquiries every day. They use Deskhero's ticket management system to handle these inquiries efficiently. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket.
The company also uses Deskhero's comprehensive search bar feature, enhanced by AI, to find relevant content quickly. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files, the AI can find relevant content quickly and accurately. This has made it easier for the support team to find the information they need and provide accurate responses.
Deskhero's custom fields and user groups features allow Hole-in-One Haven to organize their customer support team effectively. They can assign tickets to specific groups based on the nature of the inquiry, ensuring that the right team handles each ticket.
Hole-in-One Haven also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, creating a comprehensive knowledge base that customers can access for quick answers.
Overall, by using Deskhero, Hole-in-One Haven has been able to improve their customer support process, reduce response times, and increase customer satisfaction.
How does Deskhero's AI improve response times at Hole-in-One Haven?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent crafting responses, speeding up the overall response time.
How does Deskhero's AI enhance search results at Hole-in-One Haven?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately. This makes it easier for the support team to find the information they need.
How does Deskhero help in creating a knowledge base at Hole-in-One Haven?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This creates a comprehensive knowledge base that customers can access for quick answers.
* This article provides an example of how a fictive company in the Miniature Golf Courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
