Putt Paradise receives hundreds of queries daily about booking slots, special events, and general information. They use Deskhero's ticket management system to efficiently categorize and respond to these inquiries. The platform's AI capabilities analyze previous tickets and knowledge base articles to suggest replies, reducing the time spent on each ticket.
The company also uses Deskhero's AI to enhance their search results. By using OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files like policies and manuals, the AI can find relevant content quickly and accurately. This feature has made it easier for the support team to find the information they need, further speeding up response times.
Deskhero's custom fields and user groups features allow Putt Paradise to organize their customer support team effectively. They can assign tickets to specific groups based on the nature of the inquiry, ensuring that the right team handles each ticket.
Putt Paradise also uses Deskhero's knowledge base feature to provide self-service options to customers. The AI capabilities of Deskhero generate articles from Word, PowerPoint, and PDF files, creating a comprehensive knowledge base that customers can access for quick answers.
Overall, by using Deskhero, Putt Paradise has been able to streamline their customer support process, improve response times, and increase customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes previous tickets and knowledge base articles to suggest replies to new tickets. This reduces the time spent crafting responses, speeding up the overall response time.
How does Deskhero's AI enhance search results?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content quickly and accurately. This makes it easier for the support team to find the information they need.
How does Deskhero help in creating a knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, and PDF files. This creates a comprehensive knowledge base that customers can access for quick answers.
* This article provides an example of how a fictive company in the Miniature Golf Courses industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
