RockRidge Resources was dealing with an increasing number of customer support tickets and needed a solution to manage them effectively. They chose to implement Deskhero, which allowed them to automate the categorization and prioritization of tickets using its advanced AI capabilities. This significantly improved their response times and overall customer satisfaction.
The company also had a large knowledge base comprising various types of documents such as policies, manuals, and presentations. Deskhero's AI was able to process these documents, generate embeddings, and use them to find relevant content when responding to customer queries. This not only improved the accuracy of responses but also saved valuable time for the support team.
Deskhero's website scraping feature was another boon for RockRidge Resources. The AI scraped data from the company's website and used it to enrich the knowledge base, ensuring it was always up-to-date and comprehensive. This greatly improved the quality of customer support provided by the company.
Additionally, Deskhero's AI-powered search bar made it easy for the support team to quickly find relevant information. The AI used embeddings from previous tickets and knowledge base articles to enhance search results, making the search process more efficient and accurate.
By leveraging Deskhero's advanced AI capabilities, RockRidge Resources was able to enhance their customer support services and manage their knowledge base effectively.
How did Deskhero's AI help RockRidge Resources manage customer support tickets?
Deskhero's AI automated the categorization and prioritization of tickets, thereby improving response times and overall customer satisfaction.
How did Deskhero's AI improve RockRidge Resources' knowledge base?
Deskhero's AI processed various types of documents to find relevant content when responding to customer queries. It also scraped data from the company's website to enrich the knowledge base.
How did Deskhero's AI-powered search bar enhance the search process?
Deskhero's AI used embeddings from previous tickets and knowledge base articles to enhance search results, making the search process more efficient and accurate.
* This article provides an example of how a fictive company in the Mining and quarrying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
