QuarryQuest Ltd. had been struggling with an overwhelming volume of customer queries and complaints, which were causing significant delays in response times. They decided to implement Deskhero to manage their customer support tickets more efficiently. With Deskhero's AI capabilities, the company was able to automate ticket categorization and prioritization, significantly reducing the time taken to address customer issues.
The AI also helped QuarryQuest Ltd. in managing their extensive knowledge base. The company had numerous articles, manuals, and policies in various formats like Word, PowerPoint, and PDF. Deskhero's AI was able to generate embeddings from these documents and use them to find relevant content when addressing customer queries. This not only improved the accuracy of responses but also saved valuable time for the support team.
Deskhero's website scraping feature further enhanced the company's knowledge management system. The AI could scrape data from QuarryQuest Ltd.'s website and use it to enrich the knowledge base. This made the knowledge base more comprehensive and up-to-date, thereby improving the quality of customer support.
Moreover, Deskhero's AI-powered search bar made it easier for the support team to find relevant information quickly. The AI used embeddings from previous tickets and knowledge base articles to enhance search results, making the search process faster and more accurate.
Overall, by leveraging Deskhero's advanced AI capabilities, QuarryQuest Ltd. was able to improve their customer support efficiency and enhance their knowledge management system.
How did Deskhero's AI help in managing customer support tickets?
Deskhero's AI helped in automating the categorization and prioritization of customer support tickets, thereby reducing the time taken to address customer issues.
How did Deskhero's AI enhance QuarryQuest Ltd.'s knowledge management system?
Deskhero's AI generated embeddings from various documents and used them to find relevant content when addressing customer queries. It also scraped data from the company's website to enrich the knowledge base.
How did Deskhero's AI-powered search bar improve the search process?
Deskhero's AI used embeddings from previous tickets and knowledge base articles to enhance search results, making the search process faster and more accurate.
* This article provides an example of how a fictive company in the Mining and quarrying industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
