SilverStream Refining Ltd. has a vast amount of data in various formats, including word documents, powerpoint presentations, PDF files, and website data. The company uses Deskhero's AI capabilities to manage this data effectively and make it easily accessible to employees.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate knowledge base articles, which are stored in Deskhero's knowledge base.
Employees can use Deskhero's comprehensive search bar powered by AI to quickly locate information in the knowledge base. This feature is particularly useful for complex queries that require detailed information from multiple sources.
Furthermore, the company uses Deskhero's REST API to integrate the knowledge base with other systems used in the company. This integration allows employees to access all necessary information from a single platform, improving productivity and decision-making.
Overall, Deskhero's advanced AI capabilities have enabled SilverStream Refining Ltd. to enhance their knowledge management, resulting in improved productivity and decision-making.
How does Deskhero's AI enhance knowledge management?
Deskhero's AI enhances knowledge management by using OpenAI Embeddings to find relevant content from various data sources and generating knowledge base articles. This makes the data easily accessible to employees, improving productivity and decision-making.
How does Deskhero's comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI, which quickly locates information across various data sources. This feature is particularly useful for complex queries that require detailed information from multiple sources.
How does Deskhero's REST API improve productivity?
Deskhero's REST API allows the platform to be integrated with other systems used in the company. This means employees can access all necessary information from a single platform, which improves productivity and decision-making.
* This article provides an example of how a fictive company in the Mining and Refining of Precious Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
