PlatinumPeak Mining & Refining receives a high volume of tickets daily, which includes customer queries, technical issues, and internal requests. The company uses Deskhero's AI capabilities to manage these tickets efficiently.
The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to resolve tickets.
Furthermore, the company uses Deskhero's kanban board to visualize the ticket workflow. The AI-powered system automatically categorizes and prioritizes tickets, helping the support team to manage their workload effectively.
In addition, the company uses Deskhero's REST API to integrate the ticket management system with other systems used in the company. This integration allows the support team to access all necessary information from a single platform, further enhancing efficiency.
Overall, Deskhero's advanced AI capabilities have enabled PlatinumPeak Mining & Refining to optimize their ticket management, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI optimize ticket management?
Deskhero's AI optimizes ticket management by using OpenAI Embeddings to find relevant content from various data sources and generating suggested replies. This reduces the time taken to resolve tickets and allows the support team to handle more tickets in less time.
How does Deskhero's kanban board help in ticket management?
Deskhero's kanban board visualizes the ticket workflow, helping the support team to manage their workload effectively. The AI-powered system automatically categorizes and prioritizes tickets, further enhancing efficiency.
How does Deskhero's REST API enhance ticket management?
Deskhero's REST API allows the ticket management system to be integrated with other systems used in the company. This means the support team can access all necessary information from a single platform, which enhances efficiency.
* This article provides an example of how a fictive company in the Mining and Refining of Precious Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
