GoldGleam Mining Co. deals with a large volume of customer queries daily, ranging from technical issues to inquiries about mining processes. The company uses Deskhero's AI capabilities to manage these queries efficiently. The AI leverages OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data to find relevant content.
The AI then sends this content through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries. This not only improves the efficiency of the customer support team but also enhances the customer experience by providing quick and accurate responses.
Furthermore, GoldGleam Mining Co. uses Deskhero's comprehensive search bar powered by AI to quickly locate information across various data sources. This feature is particularly useful for complex queries that require detailed information from multiple sources.
In addition, the company uses Deskhero's REST API to integrate the platform with other systems used in the company, such as CRM and ERP. This integration allows the customer support team to access all necessary information from a single platform, further enhancing efficiency.
Overall, Deskhero's advanced AI capabilities have enabled GoldGleam Mining Co. to streamline their customer support and helpdesk services, resulting in improved efficiency and customer satisfaction.
How does Deskhero's AI improve the efficiency of the customer support team?
Deskhero's AI improves efficiency by using OpenAI Embeddings to find relevant content from various data sources and generating suggested replies. This reduces the time taken to respond to customer queries and allows the support team to handle more queries in less time.
How does Deskhero's AI enhance the customer experience?
By providing quick and accurate responses to customer queries, Deskhero's AI enhances the customer experience. Customers appreciate the prompt service and accurate information, which increases their satisfaction and loyalty.
How does Deskhero's REST API enhance efficiency?
Deskhero's REST API allows the platform to be integrated with other systems used in the company, such as CRM and ERP. This means the customer support team can access all necessary information from a single platform, which enhances efficiency.
* This article provides an example of how a fictive company in the Mining and Refining of Precious Metals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
