MineralMax has a vast knowledge base consisting of numerous articles, manuals, policies, and presentations. Before Deskhero, finding relevant content was time-consuming and often resulted in delayed responses. With Deskhero's advanced AI capabilities, the company can now leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data. This has significantly reduced the time spent on searching for relevant information and increased the speed of response.
Deskhero's AI capabilities also generate suggested replies based on the embedded data. This feature has been particularly beneficial for MineralMax's customer support team, as it reduces the time spent on crafting responses and ensures that the responses are accurate and helpful.
The comprehensive search bar powered by AI has enhanced the search results, making it easier for the customer support team to find the information they need. This has not only improved the efficiency of the team but also increased customer satisfaction as queries are resolved faster.
MineralMax also uses the REST API provided by Deskhero to integrate the platform with other systems used in the company. This has further streamlined their operations and made it easier to manage customer support.
Overall, the advanced AI capabilities of Deskhero have transformed the way MineralMax handles customer support, making it more efficient and effective.
How has Deskhero improved the efficiency of MineralMax's customer support?
Deskhero's advanced AI capabilities have significantly improved the efficiency of MineralMax's customer support. The AI leverages OpenAI Embeddings from various sources to find relevant content, which reduces the time spent on searching for information. The AI also generates suggested replies, which saves time on crafting responses.
How does the comprehensive search bar work?
The comprehensive search bar is powered by AI. It uses OpenAI Embeddings from various sources to enhance the search results, making it easier to find relevant information.
What is the benefit of the REST API provided by Deskhero?
The REST API allows MineralMax to integrate Deskhero with other systems used in the company. This has streamlined their operations and made it easier to manage customer support.
* This article provides an example of how a fictive company in the Mining of chemical and fertilizer minerals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
