MineralX has a vast customer base with diverse queries ranging from product information, usage instructions to safety guidelines. Managing these queries was a challenge until they implemented Deskhero. The platform's AI capabilities leverage OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation, and scraped website data to generate suggested replies.
With Deskhero, MineralX has been able to automate a significant portion of their customer support. The AI capabilities analyze incoming queries and provide suggested responses based on the embedded knowledge from past tickets and other resources. This has not only reduced response times but also improved the consistency and accuracy of the responses.
The comprehensive search bar powered by AI has made it easier for the support team to find relevant information quickly. The AI-enhanced search results have significantly reduced the time spent on searching for information, thereby increasing the productivity of the team.
Deskhero's AI capabilities have also been instrumental in improving the quality of MineralX's knowledge base. The AI can generate articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This has resulted in a rich and comprehensive knowledge base that is continually updated with minimal manual effort.
Overall, Deskhero's advanced AI capabilities have transformed MineralX's customer support, making it more efficient, effective, and customer-centric.
How does Deskhero's AI improve response times?
Deskhero's AI analyzes incoming queries and provides suggested responses based on the embedded knowledge from past tickets and other resources. This automation significantly reduces the time taken to respond to customer queries.
How does the AI-enhanced search work?
The AI-enhanced search uses OpenAI Embeddings to find relevant content from previous tickets, knowledge base articles, and other resources. This makes the search results more accurate and relevant, reducing the time spent on searching for information.
How does Deskhero's AI improve the quality of the knowledge base?
Deskhero's AI can generate knowledge base articles from Word, PowerPoint, PDF files, and even scrape data from the company's website. This results in a rich and comprehensive knowledge base that is continually updated with minimal manual effort.
* This article provides an example of how a fictive company in the Mining of Chemical Minerals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
