OreTech Mining deals with a large number of customer queries and complaints daily. The manual handling of these tickets was inefficient and led to delays in response. With Deskhero, OreTech was able to automate this process, improving efficiency and customer satisfaction.
Deskhero's advanced AI capabilities played a crucial role in this transformation. By using OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to suggest relevant responses to common queries. This not only reduced the response time but also ensured consistent and accurate replies.
The AI-powered comprehensive search bar provided by Deskhero enabled OreTech's support team to find relevant information quickly and accurately. This greatly improved their productivity and efficiency.
Additionally, Deskhero's REST API allowed OreTech to integrate the platform with their existing systems, ensuring a smooth flow of data and further enhancing their operational efficiency.
In conclusion, Deskhero's advanced AI capabilities have significantly improved OreTech's helpdesk services and customer support, making them more efficient and reliable.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities automate the ticket management process, improving efficiency and customer satisfaction. It also suggests relevant responses to common queries, reducing response time and ensuring consistent and accurate replies.
How does the comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI, enabling the support team to find relevant information quickly and accurately. This greatly improves their productivity and efficiency.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a smooth flow of data and further enhancing operational efficiency.
* This article provides an example of how a fictive company in the Mining of aluminum ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
