AluMiner Inc. receives numerous queries and requests from its clients and stakeholders daily. Managing these tickets manually was time-consuming and prone to errors. With Deskhero, the company was able to automate the ticket management process, categorizing and prioritizing them based on urgency and importance.
The AI capabilities of Deskhero were particularly beneficial. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentation and scraped website data, Deskhero was able to generate suggested replies to common queries. This significantly reduced the response time and improved customer satisfaction.
Deskhero's comprehensive search bar, powered by AI, provided quick and accurate results. This allowed AluMiner's support team to find relevant information faster, improving their efficiency and productivity.
Furthermore, Deskhero's REST API allowed AluMiner to integrate the platform with their existing systems, ensuring a seamless flow of data and enhancing the overall efficiency of their operations.
Overall, Deskhero's advanced AI capabilities have transformed AluMiner's customer support and helpdesk services, making them more efficient and effective.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities categorize and prioritize tickets based on urgency and importance. It also generates suggested replies to common queries, reducing response time and improving customer satisfaction.
How does the comprehensive search bar work?
Deskhero's comprehensive search bar is powered by AI, providing quick and accurate results. This allows the support team to find relevant information faster, improving their efficiency and productivity.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows it to be integrated with existing systems, ensuring a seamless flow of data and enhancing the overall efficiency of operations.
* This article provides an example of how a fictive company in the Mining of aluminum ores industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
