MineralMax's support team was overwhelmed with the volume of tickets they were receiving daily. The team had to manually search through previous tickets, knowledge base articles, and uploaded files to find relevant information to resolve customer issues. This process was time-consuming and often led to delays in response times.
With Deskhero, MineralMax was able to leverage advanced AI capabilities to automate this process. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Deskhero's AI also enhanced the search results on MineralMax's helpdesk platform. The AI uses the same embeddings to improve the relevance of search results, making it easier for the support team to find the information they need to resolve tickets.
The custom fields feature of Deskhero allowed MineralMax to tailor their ticket management system to their specific needs. They could create custom fields for specific types of queries, making it easier to categorize and prioritize tickets.
Overall, Deskhero's AI capabilities have greatly improved the efficiency of MineralMax's customer support team. They are now able to resolve tickets faster and more effectively, leading to improved customer satisfaction.
How does Deskhero's AI find relevant content to resolve tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies.
How does Deskhero's AI enhance search results?
The AI uses the same OpenAI Embeddings to improve the relevance of search results on the helpdesk platform. This makes it easier for the support team to find the information they need to resolve tickets.
Can Deskhero's ticket management system be customized to fit specific needs?
Yes, Deskhero includes a custom fields feature that allows you to tailor your ticket management system to your specific needs. You can create custom fields for specific types of queries, making it easier to categorize and prioritize tickets.
* This article provides an example of how a fictive company in the Mining of chemical minerals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
