ChemMine Corp's support team was struggling with managing the large volume of tickets they received daily. The manual process of searching through previous tickets, knowledge base articles, and uploaded files to find relevant information was time-consuming and inefficient.
By implementing Deskhero, ChemMine Corp was able to automate this process using the platform's advanced AI capabilities. The AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, significantly reducing the time taken to respond to customer queries.
Additionally, Deskhero's AI capabilities have improved the search results on ChemMine Corp's helpdesk platform. The AI uses the same embeddings to enhance the relevance of search results, making it easier for the support team to find the information they need to resolve tickets.
The custom fields feature of Deskhero has allowed ChemMine Corp to tailor their ticket management system to their specific needs. They have created custom fields for different types of queries, making it easier to categorize and prioritize tickets.
Overall, the implementation of Deskhero has greatly improved the efficiency of ChemMine Corp's customer support team. They are now able to resolve tickets faster and more effectively, leading to improved customer satisfaction.
How does Deskhero's AI automate the process of finding relevant content to resolve tickets?
Deskhero's AI uses OpenAI Embeddings from previous tickets, knowledge base articles, and uploaded files to find relevant content. This content is then sent through OpenAI's ChatGPT to generate suggested replies, automating the process of finding relevant information to resolve tickets.
How does Deskhero's AI improve the relevance of search results on the helpdesk platform?
The AI uses the same OpenAI Embeddings to enhance the relevance of search results on the helpdesk platform. This makes it easier for the support team to find the information they need to resolve tickets.
Can the ticket management system in Deskhero be customized?
Yes, Deskhero includes a custom fields feature that allows you to tailor your ticket management system to your specific needs. You can create custom fields for different types of queries, making it easier to categorize and prioritize tickets.
* This article provides an example of how a fictive company in the Mining of chemical minerals industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
