TerraClay Industries was facing challenges in managing their global customer support services. With customers spread across different time zones, the company was struggling to provide timely and efficient support. Deskhero's AI-powered ticket management system enabled the company to automate the sorting and prioritization of tickets based on urgency and complexity, significantly reducing response times.
The company also utilized Deskhero's AI capabilities to enhance their knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data, the AI was able to generate suggested replies and enhance search results. This feature not only improved the accuracy of responses but also reduced the workload on the customer service team.
Deskhero's AI also helped TerraClay Industries in creating a more organized and efficient helpdesk service. By using structured data lists, custom fields, and user groups, the company was able to better categorize and manage customer queries. This resulted in a more streamlined and efficient helpdesk service.
Furthermore, the AI capabilities of Deskhero enabled TerraClay Industries to provide personalized customer service. By analyzing past interactions and customer data, the AI was able to predict customer needs and provide tailored responses. This greatly improved customer satisfaction and loyalty.
Overall, Deskhero's advanced AI capabilities have transformed TerraClay Industries' helpdesk services. The company has seen significant improvements in efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI improve response times?
Deskhero's AI improves response times by automating the sorting and prioritization of tickets based on urgency and complexity. This allows the customer support team to focus on the most important issues first.
How does Deskhero's AI enhance the accuracy of responses?
Deskhero's AI enhances the accuracy of responses by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This ensures that the responses are accurate and relevant to the customer's query.
How does Deskhero's AI provide personalized customer service?
Deskhero's AI provides personalized customer service by analyzing past interactions and customer data to predict customer needs and provide tailored responses. This improves customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Mining of clays industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
