EarthBlend Minerals was dealing with a high volume of customer queries and complaints. The manual process of sorting and responding to these tickets was time-consuming and inefficient. With Deskhero's AI-powered ticket management system, the company was able to automate the sorting and prioritization of tickets, significantly reducing response times.
The AI capabilities also enhanced the company's knowledge base. By leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data, Deskhero was able to generate suggested replies and enhance search results. This feature not only improved the accuracy of responses but also reduced the workload on the customer service team.
Deskhero's AI also helped in creating a more organized and efficient helpdesk service. By using structured data lists, custom fields, and user groups, the company was able to better categorize and manage customer queries. This resulted in a more streamlined and efficient helpdesk service.
Furthermore, the AI capabilities of Deskhero enabled EarthBlend Minerals to provide personalized customer service. By analyzing past interactions and customer data, the AI was able to predict customer needs and provide tailored responses. This greatly improved customer satisfaction and loyalty.
Overall, Deskhero's advanced AI capabilities have transformed EarthBlend Minerals' customer support services. The company has seen significant improvements in efficiency, accuracy, and customer satisfaction.
How does Deskhero's AI improve ticket management?
Deskhero's AI improves ticket management by automating the sorting and prioritization of tickets. This reduces response times and improves the efficiency of the customer support team.
How does Deskhero's AI enhance the knowledge base?
Deskhero's AI enhances the knowledge base by leveraging OpenAI Embeddings from previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies and enhance search results. This improves the accuracy of responses and reduces the workload on the customer service team.
How does Deskhero's AI provide personalized customer service?
Deskhero's AI provides personalized customer service by analyzing past interactions and customer data to predict customer needs and provide tailored responses. This improves customer satisfaction and loyalty.
* This article provides an example of how a fictive company in the Mining of clays industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
