BlueStone Extraction has a vast knowledge base, including policies, manuals, presentations, and other resources. However, finding relevant information was often challenging for users. With Deskhero, they were able to improve the accuracy and usefulness of their knowledge base.
Deskhero's AI capabilities, powered by OpenAI Embeddings, analyze the company's knowledge base articles, uploaded files, and scraped website data. This analysis is used to generate new knowledge base articles and enhance existing ones, making them more comprehensive and useful for users.
The AI also improves the search functionality within the knowledge base. When a user searches for a topic, the AI uses the embeddings to find relevant content, making the search results more accurate and helpful.
BlueStone Extraction also uses Deskhero's custom fields and structured data lists to categorize and organize their knowledge base, making it easier for users to find what they're looking for.
By leveraging Deskhero's AI capabilities, BlueStone Extraction has significantly improved the quality and usefulness of their knowledge base, leading to increased user satisfaction and efficiency.
How does Deskhero's AI improve the knowledge base?
Deskhero's AI uses OpenAI Embeddings to analyze the company's knowledge base articles, uploaded files, and scraped website data. This analysis is used to generate new knowledge base articles and enhance existing ones, making them more comprehensive and useful for users.
How does the AI improve search functionality within the knowledge base?
When a user searches for a topic, the AI uses the embeddings to find relevant content, making the search results more accurate and helpful.
How does BlueStone Extraction use Deskhero's custom fields and structured data lists?
BlueStone Extraction uses Deskhero's custom fields and structured data lists to categorize and organize their knowledge base, making it easier for users to find what they're looking for.
* This article provides an example of how a fictive company in the Mining of Cobalt industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
