AquaMinerals Ltd. communicates with a wide range of stakeholders, including investors, suppliers, customers, and regulatory agencies. Managing these communications manually was proving to be inefficient and prone to errors. With Deskhero, they were able to automate and streamline these processes.
Deskhero's advanced AI capabilities, powered by OpenAI Embeddings, are used to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This analysis allows the AI to generate suggested replies to incoming queries, ensuring consistency in responses and reducing the chances of errors.
The AI capabilities also enhance the search functionality on AquaMinerals' helpdesk. When a user searches for a query, the AI uses the embeddings to find relevant content, making the search results more accurate and helpful.
AquaMinerals Ltd. also uses Deskhero's user groups feature to manage communication with different stakeholder groups. This allows them to tailor their communication strategies to each group, improving the effectiveness of their communication.
By leveraging Deskhero's AI capabilities, AquaMinerals Ltd. has significantly improved its stakeholder communication processes, leading to increased stakeholder satisfaction and operational efficiency.
How does Deskhero's AI improve communication processes?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies to incoming queries. This ensures consistency in responses and reduces the chances of errors.
How does the AI enhance search functionality?
When a user searches for a query, the AI uses the embeddings to find relevant content, making the search results more accurate and helpful.
How does AquaMinerals Ltd. use Deskhero's user groups feature?
AquaMinerals Ltd. uses Deskhero's user groups feature to manage communication with different stakeholder groups. This allows them to tailor their communication strategies to each group, improving the effectiveness of their communication.
* This article provides an example of how a fictive company in the Mining of Cobalt industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
