CobaltCore Mining receives numerous inquiries and support requests from stakeholders, including suppliers, customers, and regulatory agencies. Managing these requests manually was proving to be time-consuming and inefficient. With Deskhero, they were able to automate ticket management, significantly reducing response times and improving customer satisfaction.
Deskhero's advanced AI capabilities, powered by OpenAI Embeddings, are used to analyze previous tickets, knowledge base articles, uploaded files like policies/manuals/presentations, and scraped website data. This analysis allows the AI to generate suggested replies to incoming queries, speeding up the response process and ensuring consistency in responses.
The AI capabilities also enhance the search functionality on CobaltCore's helpdesk. When a user searches for a query, the AI uses the embeddings to find relevant content, making the search results more accurate and helpful.
Deskhero's REST API has been integrated into CobaltCore's existing systems, allowing seamless data exchange and enhancing the overall efficiency of their operations.
By leveraging Deskhero's AI capabilities, CobaltCore Mining has significantly improved its customer support services, leading to increased stakeholder satisfaction and operational efficiency.
How does Deskhero's AI improve response times?
Deskhero's AI uses OpenAI Embeddings to analyze previous tickets and other resources to generate suggested replies to incoming queries. This speeds up the response process and ensures consistency in responses.
How does the AI enhance search functionality?
When a user searches for a query, the AI uses the embeddings to find relevant content from previous tickets, knowledge base articles, uploaded files, and scraped website data. This makes the search results more accurate and helpful.
Can Deskhero be integrated with existing systems?
Yes, Deskhero's REST API allows for seamless integration with existing systems, enhancing data exchange and overall operational efficiency.
* This article provides an example of how a fictive company in the Mining of Cobalt industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
