GravelMaster Inc. receives numerous inquiries daily regarding their products, services, and delivery schedules. Managing these inquiries manually was time-consuming and prone to errors. With Deskhero, they automated their helpdesk services, significantly reducing response times and improving customer satisfaction.
Deskhero's advanced AI capabilities analyze previous tickets, knowledge base articles, uploaded files, and scraped website data to generate suggested replies. This feature has allowed GravelMaster Inc. to handle common queries efficiently, freeing up their support team to focus on more complex issues.
The AI-powered comprehensive search bar has made it easier for GravelMaster Inc.'s support team to find relevant information quickly. The system uses OpenAI embeddings to enhance search results, providing the most relevant content based on the query.
GravelMaster Inc. also utilizes Deskhero's custom fields and structured data lists to categorize and prioritize tickets. This feature, combined with the AI capabilities, has improved the overall management of customer inquiries.
By integrating Deskhero's REST API, GravelMaster Inc. has been able to seamlessly connect their existing systems with the platform, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve response times?
Deskhero's AI capabilities analyze previous tickets, knowledge base articles, and other relevant data to generate suggested replies. This allows the support team to respond to common queries quickly and accurately.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It provides the most relevant content based on the query, making it easier for the support team to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be seamlessly integrated with existing systems, enhancing the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Mining of gravel and sand industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
