SandPro Ltd. has a vast knowledge base consisting of policies, manuals, presentations, and other documents. Managing and retrieving information from this knowledge base was a challenge. With Deskhero, they have been able to structure and access their knowledge base effectively.
Deskhero's AI capabilities analyze the company's knowledge base articles and other uploaded files to generate OpenAI embeddings. These embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies.
The AI-powered comprehensive search bar has made it easier for SandPro Ltd.'s support team to find relevant information quickly. The system uses OpenAI embeddings to enhance search results, providing the most relevant content based on the query.
SandPro Ltd. also uses Deskhero's user groups feature to assign specific roles and responsibilities to their support team members. This, combined with the AI capabilities, has improved the overall efficiency of their customer support operations.
By leveraging Deskhero's website scraping feature, SandPro Ltd. has been able to gather and analyze data from various sources, further enhancing their knowledge base and customer support capabilities.
How does Deskhero's AI capabilities enhance knowledge base management?
Deskhero's AI capabilities analyze knowledge base articles and other uploaded files to generate OpenAI embeddings. These embeddings are used to find relevant content, making it easier to manage and access the knowledge base.
What is the role of OpenAI's ChatGPT in Deskhero?
OpenAI's ChatGPT is used to generate suggested replies based on the relevant content found using OpenAI embeddings. This helps in providing quick and accurate responses to customer queries.
How does Deskhero's website scraping feature enhance customer support?
Deskhero's website scraping feature allows companies to gather and analyze data from various sources. This data can be used to enhance the knowledge base and improve customer support capabilities.
* This article provides an example of how a fictive company in the Mining of gravel and sand industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
