StoneQuarry Corp. receives a high volume of customer queries and complaints daily. Managing these tickets manually was a daunting task. With Deskhero, they have been able to automate their ticket management process, improving efficiency and customer satisfaction.
Deskhero's AI capabilities analyze previous tickets to generate OpenAI embeddings. These embeddings are used to find relevant content, which is then sent through OpenAI's ChatGPT to generate suggested replies. This feature has significantly reduced the time taken to respond to customer queries.
The AI-powered comprehensive search bar has made it easier for StoneQuarry Corp.'s support team to find relevant information quickly. The system uses OpenAI embeddings to enhance search results, providing the most relevant content based on the query.
StoneQuarry Corp. also uses Deskhero's kanban board feature to visualize their ticket management process. This, combined with the AI capabilities, has improved the overall efficiency of their customer support operations.
By integrating Deskhero's REST API, StoneQuarry Corp. has been able to seamlessly connect their existing systems with the platform, further enhancing the efficiency of their customer support operations.
How does Deskhero's AI capabilities improve ticket management?
Deskhero's AI capabilities analyze previous tickets to generate OpenAI embeddings. These embeddings are used to find relevant content, which is then used to generate suggested replies. This automates the ticket management process, improving efficiency and customer satisfaction.
How does the AI-powered search bar work?
The AI-powered search bar uses OpenAI embeddings to enhance search results. It provides the most relevant content based on the query, making it easier for the support team to find the information they need.
Can Deskhero be integrated with existing systems?
Yes, Deskhero comes with a REST API that allows it to be seamlessly integrated with existing systems, enhancing the efficiency of customer support operations.
* This article provides an example of how a fictive company in the Mining of gravel and sand industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
