ClayMiners Inc. has a vast amount of data in various formats such as Word, PowerPoint, and PDF files. Using Deskhero's AI capabilities, the company can automatically generate knowledge base articles from these files, making it easier to manage and access the information.
The company also uses Deskhero's AI to scrape data from its website. This data is then used to enhance the knowledge base and provide more comprehensive information to the support team.
Deskhero's AI also improves the search functionality by using OpenAI Embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This makes it easier for the support team to find the information they need to resolve customer queries.
By integrating Deskhero with its existing systems through the REST API, ClayMiners Inc. has been able to streamline its operations and provide better service to its customers.
By leveraging Deskhero's advanced AI capabilities, ClayMiners Inc. has improved its knowledge base management, leading to enhanced customer support services and increased customer satisfaction.
How does Deskhero's AI help in managing the knowledge base?
Deskhero's AI can automatically generate knowledge base articles from various file formats, making it easier to manage and access the information. It can also scrape data from websites to enhance the knowledge base.
How does Deskhero's AI improve the search functionality?
Deskhero's AI uses OpenAI Embeddings to find relevant content from the knowledge base, uploaded files, and scraped website data. This improves the search functionality by making it easier to find the required information.
Can Deskhero be integrated with existing systems?
Yes, Deskhero offers a REST API that allows for seamless integration with existing systems.
* This article provides an example of how a fictive company in the Mining of kaolin industry is using Deskhero. Sign up now for free to discover how it can benefit your own organization.
